Field Service Engineer
Become a Problem-Solver in Technology That Shapes the Future
Join us as a Field Service Engineer, where your hands-on expertise will maintain and fix complex vacuum pumps—an essential part of the technologies that power industries like space science and medical innovation. Your work ensures that these pumps, which are a key part of everyday life, run smoothly and help transform the future.
What are you looking for?
Working on a Field Service Team
- Your Mission
- Your Purpose
- Who you will be working with
Your Mission
Your mission is to provide expert maintenance and repair services for vacuum pumps and associated equipment, delivering unmatched customer satisfaction and upholding the highest safety standards. You are committed to ensuring the optimal performance and longevity of your clients’ vacuum systems through your technical expertise, dedication, and proactive service approach.
Your Purpose
Your purpose is to ensure the efficient and safe operation of industrial/scientific vacuum systems and prevent equipment downtime through your expert maintenance and repair. Your work is vital for the operational success and technological advancement of industries relying on vacuum technology such as space exploration or medical science.
Who you will be working with
Who you will be working with?
You'll work closely with the Field Service Planner to coordinate your visits, ensuring smooth scheduling so you can focus on providing excellent customer service. You'll also have the opportunity to connect remotely with other Field Service Engineers for advice and collaboration.
As part of a wider team—including Service Administration, Inside Sales, and Technical Support—you’ll have access to the resources needed to tackle any challenges in the field.
Your mission is to provide expert maintenance and repair services for vacuum pumps and associated equipment, delivering unmatched customer satisfaction and upholding the highest safety standards. You are committed to ensuring the optimal performance and longevity of your clients’ vacuum systems through your technical expertise, dedication, and proactive service approach.
Your purpose is to ensure the efficient and safe operation of industrial/scientific vacuum systems and prevent equipment downtime through your expert maintenance and repair. Your work is vital for the operational success and technological advancement of industries relying on vacuum technology such as space exploration or medical science.
Who you will be working with?
You'll work closely with the Field Service Planner to coordinate your visits, ensuring smooth scheduling so you can focus on providing excellent customer service. You'll also have the opportunity to connect remotely with other Field Service Engineers for advice and collaboration.
As part of a wider team—including Service Administration, Inside Sales, and Technical Support—you’ll have access to the resources needed to tackle any challenges in the field.
Field Service Engineer: The Role
Your Tasks
1. Perform Planned Customer Visits
You’ll regularly visit customer sites to carry out scheduled maintenance and inspections of vacuum pumps and equipment. Whether it’s routine upkeep or an unscheduled visit, your work helps optimize performance and prevent potential breakdowns.
2. Troubleshoot and Repair On-Site
Your ability to quickly diagnose and resolve issues on-site is essential in minimizing downtime. You'll handle everything from minor adjustments to major repairs, ensuring our customers can rely on their systems.
3. Installation and Commissioning
From setting up new equipment to commissioning vacuum technology products, you'll ensure each installation meets our high standards, providing customers with a smooth, worry-free experience.
4. Safety Compliance
Safety is always a priority. You’ll follow strict safety protocols, conduct Last Minute Risk Assessments, and use the required personal protective equipment to keep yourself and others safe at every job site.
5. Travel to customer
Your role requires a high degree of mobility and flexibility, as you will be traveling frequently to meet the needs of your customers on their site. This dynamic work environment offers the opportunity to build strong relationships with customers, enhance your technical skills, and contribute to the success of industries relying on vacuum technology.
Your Benefits
Continuous Learning Opportunities:
Stay at the forefront of technology with access to Academy Trainings and digital learning platform, as well as internal annual learning festivals—ensuring your skills remain sharp and up to date.
Grow Your Skills:
Benefit from mentorship programs and continuous learning opportunities designed to enhance your expertise. Vacuum technology is highly specialized, and it takes time to master—our experienced engineers will guide you through the learning curve and share their knowledge through shadow mentoring, helping you grow into your role.
Focus on Wellbeing:
We care about your well-being; offering programs that support your mental, physical, and financial welfare. From Employee Assistance Programs to subsidized sports and fitness memberships, we ensure you have the resources you need to succeed both at work, and in life.
Fair Compensation and Benefits:
We believe in fair and attractive compensation, paired with a comprehensive benefits package, to ensure you are rewarded for your work and dedication.
Career Growth Opportunities:
Our Internal Career Market offers you the chance to grow and advance your career within Atlas Copco Group, providing clear pathways for development.
Travel & Life Balance:
Your role requires a high degree of mobility and flexibility, as you will be traveling frequently to meet the needs of your customers. Our field engineers describe their role as incredibly rewarding. You'll build strong relationships with customers who rely on your expertise and become a trusted problem-solver, stepping in to keep vacuum systems running smoothly and prevent costly breakdowns.
Team Building and Sense of Belonging:
Even though you’ll often work independently, we ensure that you feel part of a team. We provide plenty of opportunities to help you stay connected and build professional relationships.
Tools for Success:
Access to the latest equipment, tools, and resources to help you succeed in the field.
Our Cultural Beliefs
The one closest to the problem is closest to the solution:
You are the expert at the site, you know best what solution might help.
We keep our promises:
Make sure the solutions you offer are realistic and true.
Our customers are core:
Customer happiness and creating a positive experience is your focus in all your actions.
Our Commitment to Safety: More than just a Policy
“At our Leybold, safety is more than just a policy—it’s a core value that guides every decision we make. We prioritize safety because we believe that every employee deserves to work in an environment where they feel secure and protected. By fostering a culture of safety, we not only comply with regulations but also enhance productivity and morale.
Our commitment to safety ensures that we can prevent accidents, reduce downtime, and maintain a healthy, motivated workforce. Ultimately, making safety a priority reflects our dedication to the well-being of our employees, customers, and the communities we serve.”
- Cory Ritter
Safety Health Environment Manager Leybold
Curious what it's like to work with us?
Get a glimpse behind the scenes from our colleagues. A field service engineer tells what his job is like
"Every day as a Field Service Engineer is a new adventure —there’s always something different and new to learn. You’ll be hands-on, getting to the root of issues, whether it's planned maintenance or troubleshooting that gets your mind working.
Working with vacuum pumps is more than just turning wrenches; you’ll see all sorts of things, almost like you’re part chemist at times. You’ll get a rush of satisfaction when you fix a pump and get it running smoothly again—it’s a great feeling. You’ll be out there on your own, so you’ve got to be comfortable working independently and representing the company when you’re on site. It’s not just about the technical side; you’ll also pick up knowledge about the bigger processes outside the pump itself.
If you like the sound of varied work, solving problems, and making a difference every day, you’re going to love this job."
- Gareth about the job as a Field Service Engineer
Ops Manager
"What excites me most about working as a Field Service Engineer, especially with vacuum pumps, is the diversity of applications they’re used in"
"Every day, I have the opportunity to meet new customers from different industries—whether it's steel, supercars, or even food production. No two days are the same, and I’m constantly learning something new.
I feel proud of my work almost every day. Whether it’s solving a tricky issue or adding value for a customer, those moments accumulate, and each success reinforces my sense of pride in what I do. Vacuum pumps are unlike any other equipment I’ve worked on. They combine software, electrical, and mechanical elements, and each type is completely unique. That complexity is what makes the job so fascinating.
To succeed in this role, you have to be pragmatic and know how to connect what you’re thinking with what you’re doing practically. It’s all about finding that balance between hands-on work and problem-solving, and for me, that’s what makes the job perfect—I get to use both skills every day. The most rewarding part is when I leave a customer’s site knowing they’re happy with the work I’ve done, especially when I’ve managed to solve a difficult problem.
Working independently has helped me grow immensely. The freedom to make decisions and solve issues on my own has sharpened my skills and given me a lot of confidence. If someone’s considering becoming a Field Service Engineer but isn’t sure, I’d tell them to go for it—you’ll never be bored. Our role is essential to the industries we serve. We’re the closest to the customer, and we make a real difference. It’s not just about solving problems or performing maintenance; it’s about building relationships and working with the customer to find the best way to use our vacuum pumps and systems."
- Daniele
Field Service Engineer - Vacuum Pumps
Vacuum Technology:
Shaping Our Everyday Lives
Discover the invisible force that shapes our world: Vacuum
From powering industries to advancing scientific research, vacuum technology is the unsung hero in our modern lives. We lead pioneering vacuum solutions that breathe life into the latest technologies. Whether it's powering steel production or engineering ultra-high vacuum environments for space simulation, we are the catalyst for transformative innovation.
Uncover the hidden force that drives progress: vacuum technology.
From fueling industrial production to pushing the boundaries of scientific discovery, vacuum technology is the silent powerhouse behind modern advancements. We lead the way in cutting-edge vacuum solutions that enable the most advanced technologies to thrive. Whether it’s supporting steel manufacturing, creating ultra-high vacuum environments for space exploration or little chips within your phone, we are at the heart of innovation that changes the world.
FAQ’s – A Career as a Field Service Engineer
Will I be traveling?
Yes, you will!
As a Field Service Engineer, you’ll have the exciting opportunity to travel within your dedicated region. Our customers are spread across various locations, and you’ll be visiting their sites to perform maintenance and ensure everything runs smoothly. This role is perfect for those who enjoy being on the move and meeting new people while making a significant impact on our customers’ operations. Get ready for a dynamic and rewarding experience!
How do I apply?
Applying is simple and straightforward! Just head over to our careers page and find the Field Service Engineer position (LINK). Click on the job listing, and you’ll see an “Apply Now” button. Follow the prompts to fill out your application and upload your resume. We look forward to learning more about you and potentially welcoming you to our team!
What does the application process look like?
- Find the right job
Visit our career page and review our open positions. Positions will have all information for you to make sure it's the best fit for you!
- Apply
Once you find the position that best fits your skillset and aspirations, you will simply select the role, fill in the required information and upload your CV!
- Confirmation
Once you upload your CV and fill in the required information you will get a confirmation e-mail. If you do not receive this within 24 hours, please apply again.
- Selection process
If you meet all qualifications, a Talent Acquisition Representative will contact your for the next steps. If you are not moving forward, you will receive an email notification.
- Questions
If you have any questions, please visit our commonly asked questions page for assistance!
What workwear will I get?
At Leybold, safety is our top priority, and a key part of this commitment is ensuring our employees have the best protective workwear. We believe that every employee deserves to work in a secure environment, and our workwear is designed to meet the highest safety standards.
From safety helmets and protective footwear to specialized suits, our gear is meticulously selected to protect our team from potential hazards. This high-quality workwear not only helps prevent accidents but also ensures that our employees feel safe and confident in their roles.
By prioritizing safe workwear, we demonstrate our dedication to the well-being of our employees. Safety is more than a regulation for us—it’s a core value that guides our actions and reflects our care for our team’s health and safety.
Why is vacuum pump maintenance important
Regular Service of Vacuum Pumps ensures the efficient and safe operation of industrial/scientific vacuum systems and prevents equipment downtime. This is vital for the operational success and technological advancement of industries relying on vacuum technology such as space exploration or medical science. Servicing vacuum pumps also has a positive impact on our environment and is part of our sustainability focus.
Will I be provided with training?
Yes, of course! We use the latest technologies to make learning easier for you and to keep you up to date. This includes using augmented reality as well as hands-on training and in-person classes to provide you with the best possible training on our products.
What does a Field Service Engineer do?
A Field Service Engineer installs, maintains, and repairs vacuum equipment, ensuring optimal performance at customer sites.
What qualifications are needed to become a Field Service Engineer?
A technical degree in engineering or a related field, plus experience in mechanical or electrical systems.
What skills are important for a Field Service Engineer?
Strong problem-solving skills, technical expertise, communication abilities, and customer service orientation.
What is a typical day like for a Field Service Engineer?
A mix of on-site equipment inspections, maintenance, troubleshooting, and customer support.
What are the key benefits of being a Field Service Engineer?
Key benefits include hands-on technical work, diverse daily tasks, travel opportunities, career growth, and direct customer interaction, making each day unique and rewarding.
How does Leybold support Field Service Engineers in their career development?
Leybold offers continuous training, mentorship, and access to advanced technologies, along with clear career progression paths to help Field Service Engineers grow professionally.
What are the most rewarding aspects of being a Field Service Engineer?
Solving complex technical issues and helping customers achieve optimal performance.
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Always delivering great customer experience – Leybold UK
